Winter Park Mountain Lodge

Room was very small, had to go up three flights of stairs to room. No elevators or bellhop to help with luggage. Fixtures old, bed was hard. Barely gets 1 star.

This hotel was perfect! Great location in Winter Park!

This hotel would not suit those who are not interested in a comfortable, clean room with a quality bed; nor would it suit people who expect any sort of cheerful service. The best I can say for the winter park mountain lodge is that the breakfast buffet was quality and the food servers were cheerful and accommodating. The mountain, skiing, and snowmobiling were top-notch, and the scenery was breathtaking. ...read more

Called to reconfirm 7 days before arrival and told by hotel no booking for Dec 22 but they had a cancelled booking for Dec 7 under my name. After much back and forth finally had my reservation for the 22nd, however, hotel billed a no show for Dec 7. The hotel itself was disgusting. The blankets were dirty and there was a foul sour smell everywhere. We forfeited our last night and went home early as we couldn't stand another night in that room. It took a long shower to get that sour hotel smell out of my hair and off my skin. The breakfast buffet was also very bad. I don't think they used real eggs and the hash browns tasted like they were fried in rancid grease. ...read more

First of all these reviews are all true. At our arrival to the hotel our room wasn't ready. It took them over an hour past check in time to notify us that the room was ready. Once in our room we were very disappointed and found it very confusing to even find the room which we had to take 2 elevators and a flight of stairs to find. I would never stay in this place again even if it was free I guess ill leave you with the reviews are all true, this place is horrible! ...read more

Great location. Could be a nice hotel if it was clean and some maintenance done. Didn't sleep that well either.

We only saw 1 person on the staff and she was always on the phone and made us wait a long time. I only needed 1 room and was unable to cancel the 2nd room. I asked what the standard rate was with no reservations & it was 3 dollars cheaper. ...read more

The hotel was fine. At check in, the front desk Person was busy online and did not notice me. I had to get her attention after a couple of minutes. Other than that, it was fine.

Upon arrival we played musical rooms until they found a room that was clean. The housekeeping staff was very attentive and the front desk staff was great. The suite we finally settled into was very nice. ...read more

I was disappointed in the bathroom being filthy. The shower curtain was dirty from the bottom up about 3 inches, and the drain overflow had hair all hanging out of it. It was said to be the newest resort hotel, and there were 4 major items in the room that didn't work (window, door, remote, and the light had a short.) We have stayed in extend stay hotels, and they are classed lower and they are much cleaner and nicer. ...read more